Terms & Conditions

3.1 Booking Appointments
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Appointments may be booked through our website, by email, or by telephone, and it is your responsibility to provide correct contact information. Once an appointment is booked, you will receive confirmation. For mobile appointments, you must ensure that the treatment location is safe, accessible, and appropriate for therapy.
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3.2 Payment Terms
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Payment must be made at the time of booking or immediately following your session, depending on the service. Online payments are processed securely through third-party providers, and we do not store card details. All prices listed on the website include relevant taxes unless otherwise stated.
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3.3 Cancellation and Late Arrivals
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We operate a strict 24-hour cancellation policy. If you cancel or reschedule with less than 24 hours’ notice, the full session fee may be charged. If you arrive late, your appointment may be shortened but will still be charged in full. For mobile sessions, failure to provide access to the agreed location may be treated as a missed appointment.
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3.4 Client Responsibilities
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You agree to provide accurate and honest information regarding your health and medical history. You must follow any safety advice, rehabilitation programmes, or treatment plans provided by your therapist. It is your responsibility to ensure that the treatment environment—whether your home or another location—is safe, clean, and suitable for therapy.
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3.5 Therapist Responsibilities
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Your therapist will always act according to professional standards and legal obligations. This includes maintaining confidentiality, providing evidence-based treatment, and ensuring your safety at all times. If treatment is deemed unsafe, inappropriate, or outside our scope of practice, we may decline treatment or refer you to another healthcare professional.
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3.6 Liability
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While every effort is made to provide safe, effective services, [Your Business Name] is not liable for any injury, loss, or damage caused by failure to follow advice, failure to disclose medical information, or misuse of any information provided on this website or during treatment. These Terms do not limit our liability for death or personal injury caused by negligence.
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3.7 Website Use and Intellectual Property
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All content on this website—including text, images, logo, branding, videos, and design—is the property of [Your Business Name] unless otherwise stated. You may not copy, reproduce, or distribute any content without written permission. You agree not to misuse the website, attempt unauthorised access, or interfere with its functionality.
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3.8 Privacy and Data Protection
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Your personal information is handled in accordance with UK GDPR and the Data Protection Act 2018. By using our services or website, you agree to the practices outlined in our Privacy Policy, which explains how your data is collected, stored, and used. You must read this policy to understand your rights and our responsibilities regarding data protection.
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3.9 Complaints and Feedback
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We aim to provide a high standard of care and welcome feedback. If you are dissatisfied with any aspect of our service, please contact us so that we can resolve the issue. We aim to acknowledge complaints within seven working days. If the issue cannot be resolved internally, you may escalate it to the appropriate professional or regulatory body.
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3.10 Changes to These Terms
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We may update these Terms and Conditions at any time, in line with service updates, legal requirements, or business changes. The latest version will always be available on this page. Continuing to use the website or our services after changes are posted constitutes acceptance of the updated Terms.