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Accessibility Statement

Last updated: 10/12/2025

At Physio Movement, we are committed to ensuring that our website and our physiotherapy services are accessible to everyone, including people with disabilities. We aim to provide an inclusive digital and physical experience so that all users can access the information, support, and care they need.

We actively work to meet the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA and follow the principles of the Equality Act 2010, which requires reasonable adjustments to be made for all individuals accessing services in the UK.

Our Commitment to Accessibility

We want everyone who visits our website to be able to:

  • Navigate the site easily

  • Read content clearly and comfortably

  • Access information using assistive technologies such as screen readers

  • Use the site on desktop, mobile, and tablet devices

  • Contact us through accessible communication channels

  • Request reasonable adjustments when receiving physiotherapy services

We are continually reviewing and improving our website to ensure it remains accessible and user-friendly.

Accessibility of Our Physiotherapy Services

Because we provide mobile physiotherapy across Nottingham, we make reasonable adjustments to support individuals with different needs. This includes:

  • Visiting patients in environments that accommodate mobility issues

  • Providing verbal explanations for individuals with visual impairments

  • Adjusting communication styles for clients with learning disabilities or neurodiverse conditions

  • Ensuring appointment information is available in accessible formats upon request

  • Allowing a support person, interpreter, or carer to attend sessions

  • Offering flexible appointment locations and times when feasibleIf you require any adjustments before your appointment, please contact us—we are happy to accommodate your needs wherever possible.

If you require any adjustments before your appointment, please contact us—we are happy to accommodate your needs wherever possible.

Areas We Are Improving

While we strive to ensure full accessibility, we recognise that some elements may require ongoing improvement. These may include:

  • Full captions or transcripts for any future video content

  • Additional language support for non-English speakers

  • Further optimisation for older assistive technologies

We are committed to addressing any issues promptly as they arise.

Measures We Have Taken

To make our website as accessible as possible, we have:

  • Ensured readable font sizes and clear colour contrast

  • Used simple, understandable language throughout the site

  • Structured pages with logical headings, spacing, and layout

  • Added descriptive alternative text to images wherever appropriate

  • Ensured compatibility with screen readers and keyboard navigation

  • Optimised the site for mobile devices

  • Avoided flashing content or animations that may trigger discomfort

We regularly test our site for accessibility using industry-standard tools and user feedback.

Feedback and Contact Information

We welcome feedback from all users. If you experience difficulty accessing any part of our website, need information in a different format, or require adjustments when using our physiotherapy services, please contact us:

Physio Movement
Email: azizettajli@physiomovement.co.uk

Please let us know:

  • The page or service you were trying to access

  • The issue you encountered

  • What format or adjustment you require

We aim to respond to accessibility queries within 5 working days.

Enforcement and Further Action

If you have raised an accessibility concern with us and are not satisfied with our response, you may contact the Equality Advisory and Support Service (EASS) for guidance on your rights under the Equality Act 2010.

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