Privacy Policy

A legal disclaimer

The information provided on this website, including any content related to physiotherapy, rehabilitation, exercise advice, wellness guidance, or service descriptions, is for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.

By using this website, you acknowledge and agree that:

No information on this site constitutes a therapeutic relationship until you formally book and engage in paid services with a qualified physiotherapist.
You should consult a healthcare professional before beginning any new treatment or exercise programme.
The website owner is not responsible for any actions taken based on the information provided on this site.
Any external links provided are for convenience only; we do not endorse their content and are not liable for any issues arising from their use.

All content, branding, images, and written materials are the intellectual property of the website owner and may not be copied or reproduced without explicit permission.

Privacy Policy - the basics

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services. We are committed to safeguarding your privacy and complying with all relevant UK laws, including the UK GDPR and Data Protection Act 2018.

By accessing or using this website, you consent to the practices described in this Privacy Policy.

FULL PRIVACY POLICY

Information We Collect

We collect personal information that you provide directly to us when booking an appointment, completing a form on the website, subscribing to updates, or contacting us by phone or email. This information may include your name, contact details, address, date of birth, medical history, and any other information you choose to share that is relevant to your treatment. When you browse the website, certain information is collected automatically, such as your IP address, browser type, device information, the pages you visit, and the length of time spent on each page. Cookies and similar technologies may also be used to enhance your browsing experience. If payments are made online, they are handled securely by a third-party payment provider, and we do not store your full payment details.

How We Use Your Information

Your personal information is used primarily to provide our physiotherapy services, including booking appointments, delivering personalised treatment plans, and communicating updates or reminders. We may also use your information to respond to enquiries, improve website performance, maintain accurate clinical records, and comply with legal or regulatory obligations. With your permission, we may also send you marketing communications or service updates. Your information helps us deliver a safer, more efficient, and more personalised experience.

Legal Basis for Processing Your Data

We process your personal information under several lawful bases. When you voluntarily provide information, we rely on your consent. When you book or receive services, data is processed as part of our contractual commitment to you. We are also legally required to retain certain medical records, and in some circumstances, we may process information to protect your vital interests. Additionally, we may process information when it is necessary for our legitimate interests, such as improving the website or streamlining communication.

How We Store and Protect Your Data

We take data security seriously and use a range of measures to keep your information safe. This includes encrypted storage, secure servers, password-protected systems, and restricted staff access. Personal and clinical information is retained only for as long as necessary. Medical records are kept for a minimum of eight years, in line with legal requirements. Information provided for marketing is stored until you withdraw your consent, and general enquiries are typically kept for up to twelve months.

Sharing Your Information

We do not sell or rent your personal data to third parties. We may share your information with healthcare professionals involved in your care, but only with your consent. In some cases, we may use external service providers such as booking platforms, email systems, or payment processors, and these providers may process your data on our behalf under strict confidentiality agreements. We may also share your information when required by law or regulatory bodies.

Your Rights Under UK GDPR

You have several rights regarding your personal information. You may request access to the data we hold about you, ask us to correct any inaccuracies, or request that we delete your information where appropriate. You also have the right to withdraw consent, object to certain types of processing, or request that your data be transferred to another healthcare provider. If you believe your data has been mishandled, you may contact the Information Commissioner’s Office (ICO) to make a complaint. You can exercise any of your rights by contacting us directly.

Cookies and Tracking Technologies

Our website may use cookies to improve functionality, performance, and your overall browsing experience. Cookies allow us to understand how visitors use the site, remember preferences, and provide relevant information more efficiently. You can disable cookies at any time through your browser settings, although this may affect certain aspects of website functionality.

Third-Party Links

We may include links to external websites for your convenience. These sites operate independently from us, and we are not responsible for their privacy practices, content, or security. We recommend reviewing the privacy policies of any third-party websites you visit.

Children’s Privacy

This website is not intended for users under the age of 16 unless they are accompanied by a parent or guardian. We do not knowingly collect personal information from children without appropriate consent.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in regulations, our services, or website functionality. The most recent version will always be available on this page with an updated revision date.